Shipping Policy — Hardprix

Last updated: July 27, 2026

At Hardprix, we make every effort to process and ship your order as quickly as possible.

1. Order Processing and Dispatch

All items ordered through hardprix.com are processed and dispatched within a maximum of 24 hours after the order and payment have been confirmed.

An order is considered dispatched once it has been prepared and handed over to the carrier. The dispatch time is separate from the total delivery time.

If the delivery address is incomplete, the information provided is incorrect, payment is pending, or an additional verification is required, the 24-hour dispatch period may begin once the issue has been resolved.

2. Order Confirmation and Tracking

After placing your order, you will receive a confirmation email at the address provided during checkout.

Once your parcel has been dispatched, you will receive a second email containing, where available:

• your tracking number;

• the name of the carrier;

• a link to track your parcel.

Tracking information may take between 24 and 72 hours to become active or update on the carrier’s website.

3. Estimated Delivery Times

After dispatch, the delivery time depends on the destination, carrier, local product availability and any applicable logistical procedures.

Estimated delivery times are displayed on the product page or during checkout. These times are provided as estimates and begin from the date the order is dispatched.

Weekends, public holidays, peak shopping periods, severe weather, customs inspections or carrier disruptions may cause delays beyond Hardprix’s control.

4. Orders Containing Multiple Items

When an order contains several products, the items may be shipped separately from different fulfilment centres.

You may therefore receive multiple parcels and separate tracking numbers. You will not be charged additional shipping fees when the shipment is divided by Hardprix or its logistics partners.

5. Delivery Address

The customer is responsible for ensuring that all delivery information provided during checkout is accurate, including:

• the recipient’s full name;

• the complete delivery address;

• the postal code;

• the city and country;

• the telephone number;

• the email address.

Please check your delivery details carefully before confirming your order.

When an error is identified, contact us immediately. An address change may only be possible if the order has not yet been handed over to the carrier.

Hardprix cannot guarantee that an order can be changed or cancelled after it has been dispatched.

6. Parcels Marked as Delivered

If your tracking information shows that the parcel has been delivered but you cannot locate it, please:

1. check your mailbox and the area surrounding your property;

2. ask members of your household or your neighbours;

3. check whether the parcel was delivered to a collection point;

4. contact the carrier using your tracking number;

5. contact Hardprix customer service if the parcel is still missing.

We will review the situation with the carrier. Delivery confirmation provided by the carrier may be used as part of the investigation.

7. Damaged Parcels or Products

If your parcel or product arrives damaged, please contact us as soon as possible after delivery.

Your request should ideally include:

• your order number;

• a description of the issue;

• photographs of the parcel;

• photographs of the damaged product;

• a photograph of the shipping label.

This information will allow us to review your request and offer an appropriate solution.

8. Delivery Delays and Carrier Issues

Hardprix makes every effort to dispatch all orders within a maximum of 24 hours. However, once a parcel has been handed over to the carrier, its delivery depends on the carrier’s logistics network.

In the event of an unusual delay, please check the tracking information before contacting our customer service team.

A delivery delay does not automatically mean that the parcel has been lost. An investigation may need to be opened with the carrier before a replacement or refund can be offered.

9. Parcels Returned to Sender

A parcel may be returned to the sender for reasons including:

• an incorrect or incomplete address;

• repeated delivery attempts with no recipient available;

• failure to collect the parcel from a collection point within the required period;

• refusal of delivery;

• inability to access the delivery address.

When the return results from incorrect information supplied by the customer or from failure to collect the parcel, additional reshipping fees may apply.

10. Contact Us

For any questions regarding shipping or the tracking of your order, please contact Hardprix customer service and include your order number.

Website: https://hardprix.com

We make every effort to respond to all enquiries as quickly as possible.